Services

With the WITTENSTEIN service concept, we are now also raising in bar in the area of service. We are there for you, starting from the initial concept and throughout the entire lifecycle of your application.

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Our service range

Consultation & design

More than merely specialized engineering know-how


Consulting expertise through experience and innovation

Our many years of experience in the development and production of mechatronic drive systems opens up a wide variety of possibilities for creating innovative drives. Taking a holistic view, we discuss your individual requirements with you and create customized solutions. Profit from our many years of experience and extensive expertise. The result: Your optimal drive solution.


Innovation and competency
As a specialist for highly efficient and compact drive systems with maximum power density, WITTENSTEIN offers you a special service: Jointly with you, we develop products that are 100-percent adapted to your requirements. Our experts advise you professionally and in detail – we support you all the way from the idea through to the serial product. During this process, we create reliable and intelligent drives that are simple and intuitive to operate.


Benefit from

  • Technology and system consultation in the field of mechatronic drives
  • Support in the creation of your individual drive specification (incl. workshops for requirements analysis, simulation, design and dimensioning)


We offer you

  • Professional consulting
  • Personal contact
  • Best solutions through competent application calculations and  drive design
  • Individual customer services
  • Integrated solutions for complex applications, even under extreme conditions

Learn more (PDF)

WITTENSTEIN electronics

Walter-Wittenstein-Straße 1

97999 Igersheim

Customer training

With our training courses, we will make you into an expert – our knowledge is your advantage


Product training

Greater knowledge enables greater achievement. We will be pleased to share our expert knowledge with you: Profit from our many years of experience and learn more about operation, parametrization and optimization of your drive.


Training program tailored to your wishes
You are welcome to combine your personal training course with further topics. Take advantage, for example, of our offer of a company tour and find out all about the WITTENSTEIN Group.


Benefit from

  • Individually designed content and specific training programs
  • Practice-oriented learning methods
  • Certified trainers

WITTENSTEIN electronics

Walter-Wittenstein-Straße 1

97999 Igersheim

Engineering

Analysis – Optimization – Implementation


Your challenge is our drive
Our developers work continuously on new hardware and software components – always with the objective of achieving industrial, cost-optimized serial solutions for our customers.


Support across the board
In the case of complex applications, we help you with detailed and comprehensive analysis. With advanced calculation and simulation software tools, we optimize your machine in terms of efficiency, design and configuration of the drive systems. We implement your individual solution jointly with you.


Your benefits

  • Customized drive concepts
  • Fast implementation and reduced development costs through use of a modular system
  • Enhanced machine and process reliability
  • Increase performance and productivity
  • Individual project support

WITTENSTEIN electronics

Walter-Wittenstein-Straße 1

97999 Igersheim

Commissioning

Professional support for the best possible start


Reliable from the outset
All delivered products are 100-percent operational right from the start and are perfectly matched to your application environment. Our service experts support you in the installation and commissioning of complex, mechanical systems to enable a smooth start.


We provide:

  • Precommissioning and I/O check
  • Functional drive test
  • Optimization of sensors and controllers
  • Subsequent testing and documentation
  • Support during handover to end customer


Profit from our knowledge
Our experts design your training course – adapted to your requirements. In addition to special product features, you learn to professionally install your drive system yourself. Make use of our expert knowledge and benefit from our training offerings at our premises or on-site at your plant.

WITTENSTEIN electronics

Walter-Wittenstein-Straße 1

97999 Igersheim

Pick-up & return service

Customized logistics solution

 

We handle the complete shipment for you
In urgent cases, we ensure immediate and professional pick-up as well as the fastest possible delivery of your repaired drive. Pick-up and delivery can be requested independently of one another.


Return shipment couldn't be simpler – the individual steps

Step 1: Complete the return form and send it to us by email in advance.

Step 2: If you would like your equipment to be picked up, we will order this for you or contact you in the case of urgent requests. Please send the completed return form together with the goods.

Step 3: Your product is checked. Depending on the findings, either repair or delivery of a new part is carried out, following your approval.

Step 4: Your fully-functional drive is returned to you – optionally by either standard or express delivery.

Download return form (PDF) 


Your benefits

  • Cost savings through minimization of downtimes
  • Professional logistics organization
  • Reduction of transport risks through customized, direct pick-up and delivery

WITTENSTEIN electronics

Walter-Wittenstein-Straße 1

97999 Igersheim

Repair service

Customized repairs


Our experience is your advantage
The experienced WITTENSTEIN Customer Service team ensures fast repairs of the highest quality and precision - with short throughput times and intensive support. In addition, various measurements, material analyses and condition monitoring inspections are available. You can rely on short response times, unbureaucratic processing and individual support.


Selection from our portfolio

  • Basic check incl. Service report
  • Emergency check
  • On-site repair service
  • Installation service
  • Pick-up and delivery service
  • Free expert disposal where required


Return shipment couldn't be simpler
You would like to send your product directly back to us? Please enclose the completed return form.

WITTENSTEIN electronics

Walter-Wittenstein-Straße 1

97999 Igersheim

Service hotline

Fast, reliable, safe

 

Always there for you
In the event of questions on repairs and delivered products, our Customer Service Team is personally available to you.


Immediate emergency assistance
The hotline offers you flexibility, reliability and very fast response in the event of a repair or critical situations such as machine downtimes.


Your benefits

  • Shorter downtimes
  • Minimization of downtime costs
  • Maximum plant availability
  • Personal and immediate processing of your time-critical repair issues

WITTENSTEIN electronics

Walter-Wittenstein-Straße 1

97999 Igersheim